FAQs

How can i reach Wild Tails customer service team?

You can contact us at wildtails.info@gmail.com where our customer service team is ready to assist you with any questions or support you may require.

Where are your orders shipped from?

Our warehouse and manufacturing facility are located in China, while our website operations are based in the Netherlands

Am I able to cancel or request a refund immediately after placing an order?

You can cancel your order as long as it hasn't been shipped. Once the package has left our warehouse, cancellation is no longer possible. However, you can return the package using our return label to receive a full refund.

How can i return an item?

To process a return, please contact our customer service team at wildtails.info@gmail.com. We will assist you with the arrangement and guide you through every step of the process.

When can I expect to receive my refund?

Refunds are typically processed within 10 to 14 working days.

How long does delivery typically take?

Delivery typically takes up to 14 days. You can always refer to our track and trace system for the most up-to-date status of your order.

Are our products safe for all pets?

Yes, all of our products are carefully selected to meet high safety standards. We prioritize quality and only offer items that are approved by veterinarians or pet care professionals, so you can feel confident about your pet’s well-being.

What payment methods do we accept?

We accept all major credit and debit cards, PayPal, and other secure payment options. All transactions are processed through trusted and encrypted payment gateways to ensure your information remains safe.

Can I contact you if I have questions about a product?

Absolutely. If you have any questions or need assistance, feel free to reach out to us via our contact form or email. Our team is here to help and will respond as promptly as possible.